I Want to Get Information About My Exchange Process
Our customers have the right to return and exchange the products they purchased within 14 days after receiving them. During this period, the product must be unused and undamaged.
Customers who want to exchange due to size and color incompatibility can request free exchange for the product. After your exchange request is received, the product will be reviewed and the result will be notified to you as soon as possible.
For more detailed information about exchange processes, you can contact our customer service. For contact; you can call 0 212 231 34 17.
How Does the Return System Work for Campaign Products
If you benefit from campaigns and discounts in your orders, return calculation is made over the discount rate added to your cart. In purchases of 2 or more products, if you waive 2 product rights (if any), the return is made over the campaign rate on 1 product. If there is no campaign on a single product, you cannot use the discount right during the return process.
For example; If you benefit from the 25% discount campaign on the 1st Product and 50% on the 2nd Product and return 1 product, you will benefit from 25% discount since you will be out of campaign conditions.
I Want to Get Information About My Return Process
In sales made from our Internet Store (sales with distance contracts), consumers have the right to reject the goods and return the product within 14 days from the date of receipt, without assuming any legal and criminal responsibility and without showing any justification for all products. Only evening dress products have security tags. If this tag is removed, evening dress products cannot be refunded or exchanged.
We recommend that you pay attention to WASHING INSTRUCTIONS after receiving your product.
There are separate washing instructions for fabric types such as wool, rayon, etc. We kindly ask you to follow the Washing Instructions according to the fabric type contained in your product. Damage that may occur due to incorrect washing is considered user error and no return & exchange is made.
How Many Days After My Return Reaches You Will the Refund Be Deposited to My Card?
After your returned products reach us, your products are reviewed according to the order of processing following the acceptance process. After your return products reach us, your return amount will be paid to you within 3 business days at the latest. The refund of your return will be refunded according to the payment method you made when placing an order on our site (cash/installment). Since return transactions are made by automatic systems, refund is also concluded according to the payment type of the order you created in the system. If installment payment method is used in orders, return is installment; if cash payment method is used, return is refunded to the card in cash.
What is the Condition I Need to Pay Attention to in Evening Dress and Accessory Returns?
All our products are attached with security tags when shipped. If this tag is removed, no return or exchange can be made. For returns or exchanges of accessories (Necklace, Earring, Bracelet, Shawl, Hair Band, Gloves, Shoes, Beret, Socks, Belt, Ring) and Bags, you must return the products with Yurtiçi Cargo within 14 days from the day you received them. Otherwise, exchange and return cannot be made for Product Safety. For information and support about returns, you can call 0 212 231 34 17.
Which Cargo Will I Send My Return With?
You can send your cargo to the return address with Yurtiçi Cargo as cash on delivery. To start the return process and create your return code, you can call 0 212 231 34 17. No exchanges are made from branch stores for orders placed via the website. All products on misirli1951.com are offered for sale with the guarantee of TRİKO MISIRLI Industry and Trade Inc.
All products on misirli1951.com are offered for sale with the guarantee of TRİKO MISIRLI Industry and Trade Inc.
For your Return - Exchange and Support Requests, you can reach Mısırlı 1951 Support line by calling 0 212 231 34 17.
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