I Want to Learn About My Exchange Process

Our customers have the right to return or exchange their purchased products within 14 days of receiving them. During this period, the product must be unused and undamaged. You can physically exchange NEW SEASON products at any of our stores within the 14-day exchange period, depending on store stock. An invoice is required for exchanges.

Customers who wish to exchange their products for reasons such as size or color inconsistency can request a free exchange. After your exchange request is received, the product will be reviewed, and you will be notified of the outcome as soon as possible.

For more detailed information about exchanges, please contact our customer service team. You can contact the Egyptian 1951 Customer Support team at 0850 811 18 17.

I Want to Get Information About My Return Process
For sales made through our online store (including sales through distance contracts), consumers have the right to return all products without any legal or criminal liability and without providing any justification within 14 days of receipt. Only evening dresses have a security tag. If this tag is removed, evening dresses cannot be refunded or exchanged.

We recommend that you pay attention to the WASHING INSTRUCTIONS after receiving your product.

There are separate washing instructions for fabric types such as wool, rayon, etc. We kindly ask you to follow the Washing Instructions based on the fabric type of your product. Damage caused by improper washing is considered user error and will not be accepted for returns or exchanges.

How Many Days Will It Take for the Refund to Be Credited to My Card After Receiving My Return?
After we receive your returned products, we will inspect them in the order they are processed. Your refund will be refunded within 3 business days of receiving your returned products. Your refund will be refunded according to the payment method you used when placing your order on our website (cash/installment). Because returns are processed by automated systems, the refund will be processed based on the payment method you created for the order. If you used the installment payment method, the refund will be refunded in installments; if you used the cash payment method, the refund will be refunded in cash to your card.

What are the conditions I should pay attention to when returning evening dresses and accessories?
All of our products are shipped with a security label. If this label is removed, returns or exchanges cannot be accepted. For returns or exchanges on accessories (necklaces, earrings, bracelets, scarves, headbands, gloves, shoes, hats, socks, belts, rings) and bags, you must return them to Yurtiçi Kargo within 14 days of receipt. Otherwise, for product security reasons, exchanges and returns cannot be accepted. For information and support regarding returns, you can contact the Mısırlı 1951 Support team at 0850 811 18 17.

Which Cargo Service Should I Use to Send My Return?
You can send your shipment to the return address with Yurtiçi Kargo, cash on delivery. To initiate the return process and generate your return code, call 0850 811 18 17. Orders placed in the outlet end-of-line category through the website cannot be exchanged at branch stores.

You can exchange new season products free of charge at stores. All products on Misirli1951.com are sold with the TRİKO MISIRLI Sanayi ve Ticaret A.Ş. guarantee.

All products on misirli1951.com are sold with the TRİKO MISIRLI Sanayi ve Ticaret A.Ş. guarantee.

For your Return - Exchange and Support Requests, you can reach the Egyptian 1951 Support teams on 0850 811 18 17